Good to know
Questions, answered
How long does it take to receive my order?
Every piece is made to order and dispatched within 7 working days. We send your tracking details by email or WhatsApp as soon as it ships.
After dispatch, delivery within India takes 2 to 5 business days and international delivery takes 10 to 15 business days.
Do you ship internationally? Will I pay customs duties?
Yes, we ship worldwide. Shipping is free across India. For international orders, the shipping cost is shown at checkout before you pay.
Customs rules vary by country. If your country charges import duty or taxes, they are paid by the recipient, usually to the courier on delivery.
Will US, Canadian or Euro notes fit?
Our compact designs are sized for cards and folded notes. If you carry wider notes, choose a larger design such as a bifold or the large Barito, or email hello@thepps.in and ask about a custom width.
How can I pay?
In India you can pay by UPI (choose Razorpay at checkout), and cash on delivery is available for non-personalised items. International customers can use the payment methods shown at checkout.
What is your return policy?
You can return unused items within 30 days of your order date. Personalised, custom and monogrammed items can't be returned or exchanged unless they are damaged or have a manufacturing defect. Read the full policy.
What does the 5-year warranty cover?
Every piece is covered against defects in materials and workmanship for five years from the date of purchase, subject to responsible use. Defective items are repaired free of charge or replaced. Warranty and care details.
What leather do you use?
Full-grain, vegetable-tanned buffalo leather, 1 to 1.2 mm thick, sourced in India. It is unpainted, so it shows its natural markings and develops a rich patina with use. More about our leathers.




