Contact
Get in touch
WhatsApp chat is our preferred way to talk. Ask about a custom width, a personalised design or an order you've placed, and I'll get back to you.
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WhatsApp / phone
+91 7588109990
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Email
hello@thepps.in
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Studio
Thepps Leather Studio, Sus Road, Pune 411021, Maharashtra, India. This is my workshop, not a shop, so it isn't open to visitors. If you're in Nashik, I can meet you in person: message me on WhatsApp to arrange a time.
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Quick answers
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Ordering & delivery How long does it take to receive my order?
Every piece is made to order and dispatched within 7 working days. We send your tracking details by email or WhatsApp as soon as it ships.
After dispatch, delivery within India takes 2 to 5 business days and international delivery takes 10 to 15 business days.
Ordering & delivery Do you ship internationally? Will I pay customs duties?
Yes, we ship worldwide. Shipping is free across India. International shipping is a flat ₹500 to the USA and ₹400 to every other country, shown at checkout before you pay.
Customs rules vary by country. If your country charges import duty or taxes, they are paid by the recipient, usually to the courier on delivery.
Ordering & delivery Will I get tracking for my order?
Yes. We send your tracking details by email or WhatsApp as soon as your order ships.
Personalising & fit Can I choose the leather shade?
Yes. Every wallet is made to order, so you pick the shade on the product page. Most designs come in up to eight vegetable-tanned shades, from warm olive to black. The shades are natural and unpainted, and each deepens into its own patina with everyday use.
Personalising & fit Can I add my name or initials?
Yes, on every design. Add your text (up to 20 characters) on the product page before you add to cart; for longer text, message us. Personalised items are made just for you, so they can't be returned unless damaged or defective.
Personalising & fit Will US, Canadian or Euro notes fit?
Our compact designs are sized for cards and folded notes. If you carry wider notes, choose a larger design such as a bifold or the large Barito, or email hello@thepps.in and ask about a custom width.
Payments & returns How can I pay?
In India you can pay by UPI (choose Razorpay at checkout), and cash on delivery is available for non-personalised items. International customers can use the payment methods shown at checkout.
Payments & returns What is your return policy?
You can return unused items within 30 days of delivery. Personalised, custom and monogrammed items can't be returned or exchanged unless they are damaged or have a manufacturing defect. Read the full policy.
Payments & returns What does the 5-year warranty cover?
Every piece is covered against defects in materials and workmanship for five years from the date of purchase, subject to responsible use. Defective items are repaired free of charge or replaced. Warranty and care details.
Leather & care What leather do you use?
Full-grain, vegetable-tanned buffalo leather, 1 to 1.2 mm thick, sourced in India. It is unpainted, so it shows its natural markings and develops a rich patina with use. More about our leathers.
Leather & care How do I care for my wallet?
Wipe it with a soft damp cloth and apply a little leather balm every six months. With daily use the leather becomes smoother and glossier and develops a deep, rich patina over time.
Leather & care Why is everything hand-stitched?
Machine sewing is faster, but a lock-stitch can quickly unravel if a single thread breaks. Hand-sewing uses a traditional saddle stitch: if one loop eventually wears through years down the line, the rest of the seam holds strong.
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