Cancellations: We accept cancellations only when items have not been already shipped. Custom order requests cannot be modified. Please contact us if you change your mind after placing an order, and we will do what's possible to accommodate your request.

Exchanges: We do not accept exchanges on products. If you would like to buy something different from what you purchased, please place a separate order and raise a return request for the original item (See return refund policy below).

Refunds: You can return unused items within 30 days of your order date. Custom/bespoke orders and monogrammed items cannot be returned or exchanged.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned with its original packaging and literature. We cannot accept returns, nor issue refunds on items that have been used, tried on or have a worn out look due to improper storage conditions.

Once we receive your Return, you will receive a full refund in the original mode of payment. It can take between 4-12 business days for the refund to reflect in your account.

To process your return, we require a receipt or proof of purchase. All Returns must be shipped to us through a delivery service with tracking information. The buyer will bear shipping costs for the Return. Shipping costs are non-refundable. Also, Thepps Leather will not assume responsibility for reimbursement or compensation for packages lost or damaged in transit.

Thepps Leather reserves the right to approve/reject refund claims after inspection of returned items.